Safar · Scents of India

Refund & Return Policy

Last updated: 2 August 2026

We want every direction to find its right wearer — and if a Safar purchase is not for you, returning it should be as considered as buying it. This policy covers all orders placed on www.safarscents.in.

1. 14-day returns

Unopened bottles, in their original sealed coffret, may be returned within 14 days of delivery for a full refund. For hygiene and safety reasons — as is standard for fragrance and cosmetics — bottles that have been opened, used or unsealed cannot be returned.

Not sure of your direction yet? Every order ships with a free 2 ml sample of another direction, and our Compass discovery set (4 × 2 ml, ₹999) is fully credited toward your first full bottle — so you can try before you commit.

2. How to start a return

  • Write to care@safarscents.in within 14 days of delivery, quoting your order number and the item you wish to return.
  • We arrange a free reverse pickup from most PIN codes. Where pickup is not available at your location, we will share the return address with your authorisation and reimburse reasonable courier costs on receipt.
  • Please pack the coffret securely, with the bottle's seal intact, in its original protective wrapping.

3. Refunds

Once your return arrives and passes inspection — usually within 2 working days of receipt — your refund is issued to the original payment method within 7–10 business days. If the original method cannot receive refunds, we will arrange a bank or UPI transfer, or store credit, whichever you prefer.

4. Damaged, defective or incorrect items

If your parcel arrives damaged, leaking, or containing the wrong product, write to us within 48 hours of delivery with photographs of the outer box and the product. We will send a free replacement or issue a full refund including any shipping paid, whichever you choose, and arrange pickup of the affected item at our cost.

5. Cancellations

You may cancel an order free of charge at any time before dispatch by writing to care@safarscents.in — the full amount is refunded immediately to your payment method. Once an order has been dispatched, please either receive it and use the 14-day return process, or refuse delivery, in which case your refund is processed as soon as the parcel returns to us.

6. Exchanges

To exchange one direction for another, return the unopened bottle under this policy and place a fresh order for your new direction — write to us when you do, and we will prioritise the new dispatch so the two journeys cross quickly.

7. Questions

Anything unclear, or a situation not covered here? Write to care@safarscents.in — a real person replies within 24 working hours. Formal grievances follow the process in our Privacy Policy.